email us for returns: firstname.lastname@example.org
For transport costs within Belgium, Wine & Co. charges € 15 if the total amount of the order is less than € 150. No transport costs will be charged for all orders over € 150..
Delivery takes place within 5 working days after receipt of payment, unless stated otherwise on the site or on the order confirmation. The customer is always obliged to check the number of packages received before signing the delivery note. After signing off, this is no longer possible for discussion. In the event of a change of address, the customer is obliged to immediately inform Wine & Co.
Customers must be 18 years or older and the legal confirmation of this is both when purchasing online and when delivering the goods. If the person who receives the goods does not meet this requirement on delivery,Wine & Co. has the right to request compensation for the shipping costs associated with the delivery.
Wine & Co. is not liable for damage as a result of exceeding delivery times. If your order is not in stock, you will be contacted about the delivery time. If the delivery time is not acceptable to you, the order will be automatically canceled.
For visible defects (glass breakage, flaws, etc.), the customer must immediately upon delivery, otherwise a complaint based on this is no longer valid. The customer must also notify Wine & Co. by e-mail within 7 days after delivery.
All wines are covered by the Wine & Co. guarantee. If a delivered wine does not meet the expectations of the customer, he is free to have the wine collected, not returned, by Wine & Co. under the following conditions:
– the customer must contact our customer service by e-mail (email@example.com),
– only full boxes and undamaged bottles are eligible for return. The customer may have opened a maximum of 1 bottle of the same type from only one box for tasting.
If the conditions set are met, the customer will be refunded the amount paid within 14 days after collection by Wine & Co. to the bank designated by the customer, in the absence thereof, to the bank account that made the initial payment to Wine & Co.
The invoiced transport costs remain payable even when the goods are collected.